Common questions about pricing, support, and our services.
All packages include initial support periods: Web Starter (30 days), Web Pro (60 days), and AI Assistant (30 days). During this time, you get free site maintenance, technical assistance, and email support.
After the initial support period, ongoing support and maintenance are optional and available through our support plans. Support plans start at $99/month and include regular updates, security patches, and technical assistance. You can cancel support plans at any time with no penalties.
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Yes! We offer flexible payment plans with 50% upfront and 50% upon completion.
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Hosting: Typically $10-20/month, but may vary based on your specific needs. For larger projects or teams, hosting costs may be higher. You'll pay hosting fees directly to your hosting provider.
Domain registration: Typically $10-15/year, but can be more expensive depending on the specific domain name you choose. Premium domains may cost significantly more. You'll pay domain fees directly to your domain registrar.
AI Assistant: Usage-based costs of $20-100/month for most small businesses, depending on conversation volume. These costs are billed separately and may vary based on actual usage. We'll provide detailed usage reports and can help you optimize costs.
Payment processing: If your website includes online payment functionality, payment processors (like Stripe or PayPal) charge transaction fees. Typical fees range from 2.9% + $0.30 per transaction, but rates vary by processor and plan. These fees are separate from our project fees and are paid directly to the payment processor.
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No, support plans are completely optional and you can cancel anytime with no penalties or long-term contracts. All packages include initial support periods (30-60 days depending on package). After the initial support period, ongoing support and maintenance are optional and available through our support plans.
Support plans start at $99/month and include regular updates, security patches, and technical assistance. You can cancel support plans at any time with no penalties.
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Yes! The AI Assistant can be added to ANY website - whether we built it or not. It's available as a standalone service for $3,000. Or, save $500 by bundling it with a new Web Starter package for just $5,000 total.
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Web Starter is perfect for small businesses needing up to 5 pages with basic features. Web Pro includes everything in Web Starter plus up to 10 pages, online payments, advanced SEO, longer support (60 vs 30 days), and is ideal for growing businesses with e-commerce needs.
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Yes! Our professional photography services are available as standalone purchases or as add-ons to any web package. We offer three tiers starting at $200 for a 30-minute session. All images are professionally edited and web-optimized.
Photography sessions include travel within the Greenville area at no additional cost. For locations outside Greenville (Spartanburg, Anderson, and surrounding areas), travel and mileage fees may apply. We'll discuss any additional costs upfront before booking your session.
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Upon full payment for services, you own the custom website, code, and content created specifically for your project. This includes custom designs, custom code, and project-specific content you provide or we create on your behalf.
Client Content: You retain ownership of all content, images, text, and materials you provide to us. By providing such materials, you grant us a license to use them solely for the purpose of providing services to you.
Vibixel's Proprietary Materials: Vibixel retains ownership of our proprietary tools, templates, methodologies, and any pre-existing code or assets not created specifically for your project. We grant you a license to use these materials as part of your delivered website.
Third-Party Materials: Your website may include third-party materials (such as fonts, libraries, frameworks, or plugins) subject to their respective licenses. You are responsible for complying with those third-party license terms.
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