Privacy Policy | Vi by Vibixel - AI-Powered Visitor Experience Solutions

1. Introduction

Welcome to Vibixel LLC (Vi). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered visitor experience solutions.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Important Information

AI-Powered Service Notice

Vi provides AI-powered visitor experience solutions. While we take measures to protect your information, please do not submit sensitive personal information, financial details, or confidential data through our interface.

3. Data Collection

When you use Vi we may collect the following types of information:

3.1 Conversation Content

The messages you send and receive through our chat interface, including any information you voluntarily provide during conversations.

3.2 Contact Information

Personal details such as your name, email address, or phone number if provided through the chat interface or contact forms.

3.3 Usage Information

Technical data about your interaction with our service, including session duration, features accessed, IP address, browser type, and device information.

3.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance visitor experience, analyze usage patterns, and maintain service functionality.

4. Data Usage

We process your personal data for the following legitimate purposes:

Service Provision: To deliver chatbot responses, process queries, and maintain core service functionality.
Service Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance platform performance and features.
Communication: To respond to inquiries, provide customer support, and send relevant service notifications.
AI Training and Development: To improve our AI models and enhance response quality through anonymized data analysis.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

5.1 Encryption

All data transmissions are protected using industry-standard encryption protocols (TLS 1.2 or higher).

5.2 Access Controls

Strict authentication protocols and role-based access controls limit data access to authorized personnel only.

5.3 Security Monitoring

Continuous monitoring systems and regular security audits ensure ongoing protection of your data.

6. Data Subject Rights

Under applicable privacy laws, you may have the following rights regarding your personal data:

Right of Access: Request copies of your personal data

Right to Rectification: Request correction of inaccurate data

Right to Erasure: Request deletion of your personal data

Right to Restriction: Request limitation of data processing

Right to Portability: Receive your data in a portable format

Right to Object: Object to processing of your data

7. Third-Party Services

Our service integrates with the following third-party providers, each subject to their own privacy policies:

OpenAI (GPT models) for AI chat functionality
Formspree for form handling
Analytics services for usage tracking and service optimization
Communication platforms for customer support services

We recommend reviewing the privacy policies of these third-party services to understand their data handling practices.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Active service provision and customer support
Compliance with legal and regulatory obligations
Resolution of disputes and enforcement of agreements
Legitimate business interests, where applicable

9. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: info@vibixel.com

Website: https://vibixel.com